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It would be difficult to find a financial services organization that is not engaging (or actively debating) the use of generative Artificial Intelligence (AI) in some form or fashion. With masters of the universe making visionary proclamations, such as Jamie Dimon, CEO at JPMorgan Chase, stating that 'AI could be as transformative as electricity or the internet’1, the pressure continues to fill the boardrooms and senior leadership ranks with questions (and demands) on how to use AI effectively to transform operations.
On the technology front, there appears to be a consolidation of early winners successfully utilizing their infrastructure foothold and mass exposure of consumer products to get ahead. Google, Amazon Web Services (AWS), and Microsoft (in partnership with OpenAI) all have existing footholds across the internal workings and infrastructure of financial services organizations, for the most part paved by recent cloud integrations embedded across these organizations. Additionally, technology titans such as Meta and Apple are using their unique reach through entrenched positions across the financial services employee base via prolific use of personal devices and consumer applications to gain traction.
For the near term, this consolidation leaves financial services organizations with a narrow vision as to how and where they should focus their risk management efforts.
Almost one year ago, joint guidance from the Board of Governors of the Federal Reserve System (FRB), the Federal Deposit Insurance Corporation (FDIC), and the Office of the Comptroller of the Currency (OCC) published interagency guidance on risk management for third-party relationships2. And while the agencies admitted commentators had asked for additional guidance related to artificial intelligence, this topic was not addressed specifically due to the regulator's intended broad, principled based approach. As a result, components of this guidance have been highlighted and pulled apart throughout corporate halls by risk managers as their organizations look to implement AI across internal, and eventually, customer-facing use cases.
Specifically, the unique vendor make-up, existing entrenchment, and impact to financial services strategic risks is causing a laser-eyed focus on a number of core tenants in the joint guidance including:
More recently in March of 2024, the US Department of Treasury released guidance to the financial services industry focused on cybersecurity risks, an area of priority for US regulators, senior management and the boards of these organizations. 'Managing Artificial Intelligence-Specific Cybersecurity Risks in the Financial Services Sector’3 tackles a number of third-party risk management concerns, in particular how to decipher 'explainability for black box AI solutions'. The Treasury admits the concern of lack of explainability, specifically around safety, privacy, and consumer protection concerns, and points to the research and development community as providing an avenue for answers. And while the Treasury alludes to frameworks to support longer-term assessment, it is clear that a mix of experience, talent, research, independence, and evidence will be part of the solution.
And this mix of experience, talent, research, independence, and evidence is producing breaking AI research each day that is useful for financial services organizations. AI researchers at Dynamo AI divide explainability into four assessable components (and develop risk-mitigating controls alongside each):
Each of these four components are crucial in deploying AI safely and effectively. However, there are significant roadblocks in achieving each in practice. Model can be increasingly secretive of their model development processes, infamously going down the path of closed source black box models in 2021. This not only makes AI transparency extremely challenging, if not impossible, to achieve, but calls into question interpretability, accountability, and trust.
Where does that leave financial services in thinking about effective independent oversight of AI? Dynamo AI sees a number of key strategies that are becoming more prevalent as organizations balance competition and innovation with risk management:
Dynamo AI is the enterprise platform for enabling private, secure, and regulation-compliant AI models. Our team of PhD's, machine learning and risk management experts, as well as our community of industry partners across financial services are leading the way in providing organizations with the tools to assess and demonstrate compliance while using AI. Let us know how you are engaging with AI and how we can help.
[2] https://www.occ.gov/news-issuances/bulletins/2023/bulletin-2023-17.html